Casino / Mobile
This page sets out the legal framework that governs your use of ace965, including how we handle your account data, what rules apply to transactions made through Upay or Bank Transfer, and what you can do when something needs to change. Access to ace965 and the availability of any feature depends on your local law and the eligible region you are in.
ace965 operates under a policy framework designed to be transparent about what we collect, how we use it, and what obligations apply when you open an account and move funds. Every account is subject to these terms from the moment it is created. When you deposit through Upay or Bank Transfer, the transaction falls within the scope of this policy — records are retained in your account history and accessible from your account dashboard at any time. We do not apply different legal standards based on which payment rail you use. Whether you fund your account via Bank Transfer or Upay, the same data handling and record-keeping rules apply. If you are accessing ace965 from Bangladesh, your eligibility and the features available to you depend on local law and the eligible region you are in — we do not make claims about legality in any jurisdiction on your behalf. This policy is updated periodically. When a material change is made, we will note the revision date and, where the change affects your account rights, we will communicate it through the contact method registered on your account. Continuing to use your account after a policy update constitutes your acknowledgement of the revised terms.
Understanding the boundaries of this policy helps you know exactly what we are responsible for and where third-party terms begin. The four areas below define the scope clearly so you can navigate your account and any questions about it with confidence.
Creating an account, logging in, updating your registered details and closing your account are all covered by this policy. The rules here apply from account creation and continue for as long as records are retained after closure.
Deposits and withdrawals processed through Upay or Bank Transfer fall within scope. Records of these transactions are held in your account history. This policy governs how long they are kept and how you can request a copy.
Game content provided by PG Soft, PlayStar, Spadegaming and Microgaming is subject to each studio's own terms in addition to ours. We host their titles in the lobby, but individual game rules and mechanics are set by the provider.
Payment processors, banking partners and external wallet providers operate under their own legal frameworks. Once a transaction leaves our platform and enters a third-party payment rail, that provider's terms govern the remainder of the process.
This policy gives you concrete actions — not just abstract statements. Your account dashboard is the starting point for most of them. Transaction records from Upay deposits and Bank Transfer payments are listed chronologically in your account history section; you can view and download these at any time without contacting support. If any detail on your registered account is incorrect — name, contact address or payment method on file — you can update it directly through the account settings page. For details that cannot be changed through self-service, a support request is the correct route. If you believe data held about you is inaccurate or you want to understand what we retain, you can raise a data query through our support channel. We will respond using the contact method on your account. Requesting account closure is also handled through support, and we will confirm the outcome and retention timeline in writing before anything is deleted.
Open your account history to see every transaction logged against your account, including Upay and Bank Transfer entries. These are available without a support request.
Account settings allow direct edits to most registered fields. For fields locked to verification, raise a correction request through our support channel and we will process it from our end.
If you want to know what personal data we hold, or if you believe something is recorded incorrectly, contact us through the policy support route and we will respond to the contact address on your account.
Account closure requests are handled through support. We confirm the closure in writing and explain which records are retained after the account is closed, in line with our standard retention period.
If this policy raises a question you cannot answer through your account dashboard, the routes below are how you reach us. We only list channels that are actively monitored — we do not invent availability windows we cannot stand behind.
The live chat button is accessible from the account area. Use it to raise policy questions, account correction requests or data queries in real time. The transcript is saved to your account session.
For formal policy requests — data queries, correction requests or closure confirmations — email is the recommended route. The address is published on our contact page. Responses are sent to your registered email address.
The help centre inside your account covers common policy questions including record access, account detail changes and the transaction history format. Check there first before raising a support ticket.
We approach data handling with the same directness we apply to account funding. You should know what we collect, why we keep it and how to act on it.
Account and transaction data — including Upay and Bank Transfer records — is retained for the period required by our policy framework. After account closure, a defined retention window applies before deletion. The exact period is stated in your account closure confirmation.
We use session cookies to keep your account active while you navigate the lobby and account sections. Persistent cookies are used only where you have not cleared them or opted out through your browser settings. No cookie carries payment credentials.
Access to your account is controlled by your login credentials. We do not share your account details with third parties except where required by the payment processing chain — for example, when a Bank Transfer needs your account reference verified.
To request a change to how your data is handled — including opting out of non-essential communications — use the email support route listed on our contact page. State your registered account reference so we can locate your record quickly.
These are the questions we hear most often about how our legal policy works, what your rights are, and how to act on them from your account.
Availability of ace965 and the features covered by this policy depends on your local law and the eligible region you are in. We do not make legal determinations on your behalf. Check whether access is permitted under the laws that apply to your location before opening an account.
Log into your account and open the transaction history section. Every deposit and withdrawal processed through Upay or Bank Transfer is listed there in chronological order. You can review individual entries without contacting support — the record is yours to access at any time.
Yes. Raise a data query through our email support route, quoting your registered account reference. We will respond to the email address on your account and confirm what data is held and under which retention category it falls.
A defined retention period applies after closure. We confirm the timeline in writing at the point of closure. Transaction records linked to Upay or Bank Transfer payments are among the data retained for the stated period before permanent deletion is carried out.
Once a transaction enters a third-party payment rail — Upay, Bank Transfer or any external processor — that provider's own terms and data policy govern the remainder of the process. Our policy covers only the record we hold on our side of the transaction.
When we make a material change to this policy, we update the revision date and notify affected accounts through the contact method registered with us. Continuing to use your account after a policy update is treated as acknowledgement of the revised terms.