Casino / Mobile
ace965 is clear about what account and payment data we collect, how we use it, and what choices you have. This policy applies to your use of our platform where access is permitted under your local law and eligible region.
When you register an account with us, we collect the details you provide directly: your name, email address, contact number and date of birth. When you make a deposit or withdrawal — whether through Upay or Bank Transfer — we record the transaction reference, amount, method used and timestamp. These records exist so we can process your payment accurately and respond to any account query you raise. We also collect technical data your device sends automatically: IP address, browser type, operating system and the pages you visit on our site. This helps us keep the platform working correctly across different devices and screen sizes. If you contact our support team, we keep a record of that exchange so we can follow up consistently. We do not sell your personal data to third parties for marketing. Data is retained only as long as it is needed for the purpose it was collected, or as required under applicable rules in supported regions. Your use of this platform and the processing of your data is subject to your local law and the eligible regions we operate in.
This privacy policy covers the data ace965 collects through this website and your account. It does not extend to third-party services you may reach from our pages, including external payment processors or linked sites. Understanding what falls inside and outside this policy helps you know exactly where your data rights apply.
All data collected when you register, log in or update your account profile is covered here. This includes your contact details, password credentials and any identity verification documents you submit through the account page.
Deposit and withdrawal records tied to your account — including Upay and Bank Transfer activity — fall inside this policy. We keep these records to match payments to your wallet and resolve any discrepancy you report to us.
Data collected as you browse our lobby, view game categories or read policy pages is covered. We use cookies to remember your session state and preferences. You can manage cookie settings through your browser controls at any time.
Payment processors, game studios and any external services linked from this site operate under their own privacy terms. Once you leave ace965 or interact with an external processor, this policy no longer governs how your data is handled.
You have real, actionable choices about your data. Reviewing what we hold, correcting errors and asking questions are all steps you can take directly. Start by opening the account settings page — your registered name, email and contact number are visible there, and you can update them if they have changed. If you believe we hold inaccurate data about you, submit a correction request through the support channel and we will check the record against what you originally provided. Transaction records for Upay and Bank Transfer deposits are visible in your account history tab; if a transaction appears incorrectly, flag it to the support team with the reference number shown on screen. For broader questions about what data we hold or how long we keep it, reach out through the contact routes published on this page. Availability of certain rights may depend on your location and the applicable rules for eligible regions. We aim to acknowledge data requests within a reasonable period and respond with the steps we have taken.
Open your account settings to see the personal details and contact information we hold on file. Your transaction history — including Upay and Bank Transfer activity — is in the account history tab.
If any registered detail is wrong, update it in account settings or contact support with the correct information. We will verify the change against your original submission before updating.
Send your question through our published support route. Describe what data you are asking about and we will check what we hold and how long we retain it, subject to applicable regional rules.
If you are not satisfied with a response, you can follow up through the same support channel. We keep a record of each exchange so no context is lost between replies.
If you have a question, correction request or data concern, use the contact routes published on this site. We do not publish specific operating hours or response-time promises here; check the published support page for the current routes available to you.
Open the live chat icon on any page of the site to submit a privacy or data question directly. Have your account email ready so we can locate your record quickly.
Send a written data request or correction to the support email address listed on our contact page. Include your registered account email and a clear description of the data matter.
The account help section on this site covers common data and privacy questions. Start there to check if your question is already addressed before submitting a new request.
We apply standard security measures to the account data and transaction records we store. This includes encrypted connections when you log in, make a deposit or access your account history. Cookie use is limited to session management and functional preferences; we do not use cookies to build advertising profiles for third parties.
We keep your account and transaction data only as long as it is needed for the purpose collected, or as required under applicable rules for supported regions. When data is no longer needed, it is deleted or anonymised.
Cookies on this site handle your login session and remember display preferences. They are not used to track your activity outside ace965 or to share data with ad networks. Adjust cookie behaviour through your browser settings.
Login credentials are stored using standard hashing. If you suspect unauthorised access to your account, change your password immediately and contact the support team using the routes shown on this page.
For any data concern — correction, retention question or access request — use the live chat or email route published on this site. We record each query so your follow-up is handled with full context.
These are the questions we hear most often about how ace965 handles your account and payment data. If your question is not answered here, use the support contact routes listed on this page.
We collect your name, email address, contact number and date of birth at registration. If you submit identity documents for account verification, those are also held securely. All data collected is described in the details section of this policy.
Yes. Every Upay and Bank Transfer transaction linked to your account is recorded, including the reference number, amount and timestamp. You can view these in the account history tab. If a record appears incorrect, contact support with the reference shown on screen.
We do not sell your data to third parties for marketing. Payment processors and game studios may receive limited data necessary to process your transactions or deliver game content, and they operate under their own privacy terms. We do not share data beyond what is needed.
Data is retained only as long as needed for the purpose it was collected, or as required under applicable rules for the regions we support. When a retention period ends, data is deleted or anonymised. You can ask about the retention period for specific data by contacting our support team.
Open account settings to update basic contact details directly. For corrections to records you cannot edit yourself, send a request through live chat or the support email with your registered account email and a description of what needs changing.
This policy applies to your use of ace965 where access is permitted under your local law and eligible region. If you have a specific question about eligibility or data rights in your location, check the published support routes and raise a question with the team.